STI Certification

STI offers a range of skills certification.
This is based upon material covered on the standard courses.

Those currently available are:
>> Certificate in Service Desk Skills
>> Certificate in Support Skills
>> Certificate in Telephone Skills

These certificates take the form of a written examination and are optional at the end of our standard training courses. They enable candidates to walk away from the training with proven skill levels. Previous course attendees should contact us if they wish to seek certification.

We are still an Authorised Training Partner for Service Desk Institute (SDI) and licensed to present their Certified Service Desk Analyst and Manager programmes.

We have ITIL certified trainers and consultants, fully experienced in the ITIL environment.